Speedcoaching: Treat different customers differently - This is difficult if you also insist on treating every custom... http://ow.ly/1aYPxL

Speedcoaching: Misjudging risk (and bad decisions) - The perception of risk is skewed when bad outcomes are vivid, p... http://ow.ly/1aXVKV

Speedcoaching: 4 Ways You (and Your Team) Can Keep Kicking Ass, Even When Things Go Wrong http://ow.ly/1aXvIl

Speedcoaching: Timing rewards - We can agree that promising a three-year old a new car when he graduates from colleg... http://ow.ly/1aWTLS

Speedcoaching: Launch it like Google - About a year after they were founded, Google was first mentioned in the New Y... http://ow.ly/1aVSeY

Speedcoaching: Do as I Say, AND as I Do - Ever hear the expression, “do as I say, not as I do?” Well, as in most ca... http://ow.ly/1aVsxC

Speedcoaching: One way to look at the internet, mobile, web and tablets http://ow.ly/1aUTlT

Speedcoaching: Cashing the check - A check in your wallet does you very little good. It represents opportunity, sure... http://ow.ly/1aTXb4

Speedcoaching: Self-destructive instructions - If you ever have to say 'lighten up' to someone, you've failed twice.... http://ow.ly/1aTfbw

Speedcoaching: The certainty premium - How much would you pay for an envelope that had a 50% chance of containing $1... http://ow.ly/1aSARp

Speedcoaching: A culture of testing - Netflix tests everything. They're very proud that they A/B test interactions, ... http://ow.ly/1aRHL6

Speedcoaching: Preparing for the New Year - (Note: This post was supposed to go out a few weeks ago, but as I mentio... http://ow.ly/1aRiTq

Speedcoaching: Raising expectations (and then dashing them) - Have you noticed how upbeat the ads for airlines and b... http://ow.ly/1aQJcJ

Speedcoaching: The Holiday Hangover Cure – Add Some Excitement to Your Life! http://ow.ly/1aQkBO

Speedcoaching: Obedience and the GPS - My Garmin gave me a route to the airport, but I had a hunch it was mistaken. ... http://ow.ly/1aPLkS

Speedcoaching: "I've got your back" - These are the words that entrepreneurs, painters, artists, statesmen, customer... http://ow.ly/1aONtP

Speedcoaching: Lost in a digital world - Allison Miller, aged 14, sends and receives 27,000 text messages a month. H... http://ow.ly/1aNQtI

Speedcoaching: Consider the category of 'without apology' - A cop with a Surefire flashlight doesn't have to say to ... http://ow.ly/1aN7Yt

Speedcoaching: The sure-fire recipe for business success - Wait, I was confused. There's a sure-fire recipe for deli... http://ow.ly/1aMsIM

Speedcoaching: The “Goldilocks Test” for Effective Goal Setting http://ow.ly/1aM8A8